We do our best to remind the player to show up for the interview, but sometimes we can have no-shows. We recommend waiting at least 10 minutes past the scheduled time in case the player is running late.

Once it seems unlikely that the player will join, click on the three dot menu in the interview interface and click on Report an issue.

In the box that pops up, select Player didn't show up or use the text box to tell us what went wrong. If there are any backup slots available, we will use one of them to make up for the interview with the issue.

If you did not report the issue while on the interview screen, you can email us at hello@playtestcloud.com and let us know what went wrong. We will do our best to find a solution and get back to you.