With PlaytestCloud's survey tools, you can create powerful surveys for every playtest, but using your SurveyMonkey and other survey tools together with playtests and surveys run on PlaytestCloud is possible as well.
Using your own SurveyMonkey is available on special request and subject to a set-up fee.
💡 IMPORTANT: Your team will need a Premier or Enterprise Level subscription on Survey Monkey in order to get your survey to work with our platform, as survey completion redirects aren't available at lower subscription tiers.
Read on for the specific integration steps for using a SurveyMonkey survey on PlaytestCloud. Before proceeding we suggest that you read our short overview of all available survey integrations.
SurveyMonkey Integration Guide
Integrating your SurveyMonkey survey with PlaytestCloud is possible using Custom Varibables to store the demographics data that we pass, and a Survey End Page to automatically redirect players back to PlaytestCloud upon completion of your survey.
Step 1: Store Demographics Information
Use Custom Variables in the design section of your survey to store data such as age, gender, and nationality of the player. See our general survey integration article for a list of all demographics information that we make available to your survey.
For example, to store the age, gender and first name of the players alongside their responses, create Custom Variables for the following fields:
agegenderfirst_name
Step 2: Create custom variable for participation_info and participation_id (required)
For PlaytestCloud to know which of our players have already completed your survey, we use a variable called participation_info. To group and filter the survey results according to the target audiences you've selected during your order, the variable participation_id is used.
Do this: Use the Custom Variables page in the design section of your survey to add the variables participation_info and participation_id.
Step 3: Redirect Players to PlaytestCloud (required)
Upon finishing your survey, players need to be redirected back to PlaytestCloud so that we can track their progress.
In SurveyMonkey, this is done using a Survey End Page.
Go to the Collect Responses section of your survey
Click on your collector, and then click Show advanced options
Set the Custom Thank You option to Off
Set the Survey End Page to "On, show a custom end page upon survey completion" and enter this URL:
https://app.playtestcloud.com/process_steps/external_survey_complete
Before you send off your survey don't forget to use the Preview and Score section where you can preview your survey on multiple device types.
And that's it! Contact our account management team to set up your playtest, and you'll soon be collecting responses to your survey from our players.
Questions?
We can help! Send us a message and we'll help get your SurveyMonkey survey connected with PlaytestCloud.