Due to high customer demand, we are launching a beta version of a Bring Your Own Players (BYOP) service. BYOP enables game studios to use PlaytestCloud’s proven infrastructure and recording software for playtesting with your own players. Instead of relying on PlaytestClouds player panel, you can add anybody to your playtest via their email address!

Here's how to set up your first BYOP playtest:

  • Currently we can only support Android (AAB & APK files) builds and prototypes and mobile browser playtests on Android.

  • Upload your build as normal and set up your playtest on our order form as if you were placing an order using PlaytestCloud’s player pool.

  • Use the "Specify your target audience" section. Selecting "Use your own testers" and filling out all of the prompts completely. 

  • At the bottom under the "I have a special request" section be sure to let us know the playtest cut-off date (ie: the last day players can submit their playtest). 

Once complete, go ahead and place the order. If there are any questions, our project management team will reach out to you within business hours (9am-7pm Berlin Time).

Pricing structure

This service is currently in beta testing, so the pricing displayed in the order form may be incorrect when you place the order. Just note that we will not invoice you or charge your credit card until the playtest has completed.

If you'd like an exact quote before starting your playtest, contact us and we're happy to help.

Generally our single-session BYOP playtests are priced as follows:

💎 Each player will cost 0.5 Video Tokens and we will only charge for players who play your game - not for each player email address you provide us.

For surveys, multi-session and longitudinal playtests you can find the exact pricing information in the order forms.

Currently we’re charging only for the players that produced a video, which means that even if you will add more emails to the list, you will pay only for the ones who finished playing.

Frequently Asked Questions

How many players do I need to invite to get enough good videos?

In our experience you need to invite at least 5-10x as many people as you want to record at the end. We can limit how many people can start playing, so you can safely invite many more players and will still receive at most X videos at the end.

Do I need to sign a NDA with the players?

All players have to sign NDA with us before downloading the game. If you feel like you need extra protection, you can coordinate signing additional documents with them separately. We also can turn off our NDA, if you already have one in place with your trusted panel.

Do I need to provide an incentive for players?

Not necessarily. If your players are very engaged with your game and the playtest is short, you might not need an incentive. Good, low cost incentive ideas are: in-game currency or being listed in the credits of the game as a playtester.

Can PlaytestCloud pay my players an incentive?

No, we currently can’t help with the incentive payments in BYOP playtests.

Can I playtest an iOS game/prototype?

No, iOS playtesting is only possible with PlaytestCloud’s own panel.

Can I use BYOP to run a longitudinal or multi-session study?

Yes, BYOP is available for all playtest types.


How fast will I receive my videos?

Unlike videos in our other playtests, BYOP videos aren’t being reviewed by our QA team. This means that you will receive your videos faster, as we will publish them after they finish uploading to our platform.

My company is on a custom pricing plan. How much does BYOP cost me?

Our team can answer that for you. Please contact them at hello@playtestcloud.com

I have a question that isn’t listed here.

Please contact us at hello@playtestcloud.com. We’re happy to help.

Common issues

Players did not receive the invitation email

Sometimes our emails can get sent straight to spam. The players should check these places if they haven’t received an invitation (or any further communication) from us, to prevent the issue they can add help@playtestcloud.com to the list of contacts. Another possibility is they unsubscribed from PTC e-mails - if that’s the case, simply reach out to us, and help resolve the problem.

Players are unable to download the build

Sometimes, in order to download the build, players have to accept a device management setting which can be found in the “General settings” of their smartphone.

Players should also check if they have enough space on their device to download the new build. If they still have problems with downloading the build afterwards, reach out to us with the description of the issue.

Build does not install on players device

Few issues may cause players to be unable to install game build. There is a chance that their device does not support the format of the game. If they don’t have additional devices to test with, unfortunately they won’t be able to play the game.

If the game is already installed (f.e. if you’re testing updates to the live game with them) there is a chance that a new build may not be installed. They will have to save their progress and remove old build. After they’ve finished testing they should be able to restore saved progress after installing the version of the game without our software again.

One way to avoid this is to use a different bundle identifier when using PlaytestCloud. If you have any questions about this please reach out to us.

Other than that, all of our other processes are still in place: We invite the players to the playtest, send them the game to playtest in our wrapped software, send reminder emails to the players and send you a results playtest page with the player videos.

We recommend preparing the players beforehand about receiving the playtest from PlaytestCloud. If you need any support, feel free to reach out to our expert operations team. 

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