General FAQs

Answers to common questions

Elie Mouraud avatar Jack Dunne avatar Christina Toal avatar +2
12 articles in this collection
Written by Elie Mouraud, Jack Dunne, Christina Toal and 2 others

Sensitive data you cannot ask players about

Yes, there are things you cannot ask players during a playtest or a survey
Elie Mouraud avatar
Written by Elie Mouraud
Updated over a week ago

How many game genres are there?

A guide to our 41 game genres, here's where you'll find some of the games included in them.
Jack Dunne avatar
Written by Jack Dunne
Updated over a week ago

Gamer types, how we classify them

A brief summary of how we define our gamer types at PlaytestCloud
Elie Mouraud avatar
Written by Elie Mouraud
Updated over a week ago

What is a game genre?

A brief summary of how we defined our game genres at PlaytestCloud
Jack Dunne avatar
Written by Jack Dunne
Updated over a week ago

Bring Your Own Players (BYOP)

The best way to playtest with your community of players
Christina Toal avatar
Written by Christina Toal
Updated over a week ago

How can I replace the build I uploaded for a playtest?

If the build you uploaded for a playtest does not work, we will reach out to you with further instructions
Marvin Killing avatar
Written by Marvin Killing
Updated over a week ago

Can I cancel my playtest order?

PlaytestCloud's standard policy on the cancellation of a playtest once it has been ordered
Marvin Killing avatar
Written by Marvin Killing
Updated over a week ago

Can I save a draft of my playtest?

Find out how to save an order to edit it again later
Christian Ress avatar
Written by Christian Ress
Updated over a week ago

Where do I find the survey results?

You can view the survey results in the video player and download them on the playtest page.
Christian Ress avatar
Written by Christian Ress
Updated over a week ago

What's the best way to set up an iOS playtest?

Testing iOS games works with any iOS build you have, no special provisioning required.
Christian Ress avatar
Written by Christian Ress
Updated over a week ago

How can I get a discount?

Learn how credits work and how to buy them.
Christina Toal avatar
Written by Christina Toal
Updated over a week ago

Can I test both Android and iOS versions in one playtest?

No, all players in a playtest will play on the same platform.
Christian Ress avatar
Written by Christian Ress
Updated over a week ago