All Collections
General FAQs
Answers to common questions
Using player feedback, audio or video footage from playtests for marketing, social media or promotional purposesWant to know if you can use quotes and clips of audio and video from your playtest results for marketing purposes? Read on!
PlaytestCloud Holidays 2024
How games are added to player profilesFind out how game titles are tagged to player profiles (useful for targeting players experienced in…)
Adding a new game or new version to a playtestWhen you start your order on PlaytestCloud you can add a New Game or a New Version. This article explains the difference between the two.
How can I replace the build I uploaded for a playtest?If the build you uploaded for a playtest does not work, we will reach out to you with further instructions
What is PlaytestCloud's default player briefing?We always tell players how to playtest and to think aloud. You can add your own additional briefing too.
Can I save a draft of my playtest?Find out how to save an order to edit it again later
Am I able to add audio files to my survey questions?While we can't place audio files in the survey questions. We can add videos with audio to the survey description.
Sensitive data you cannot ask players aboutYes, there are things you cannot ask players during a playtest or a survey
Gamer types, how we classify themA brief summary of how we define our gamer types at PlaytestCloud
What does the time in the video show: my local time or in the local time of the player?Does the time in the video show the time the video was recorded in my local time or in the local time of the player?
How soon after I order does my playtest begin?For playtests without special targeting your players will start beginning your playtest in about 15-20 minutes after the confirmation email.
What is a game genre?A brief summary of how we defined our game genres at PlaytestCloud
How many game genres are there?A guide to our game genres and some of the games included in them.
Can I playtest my local multiplayer game? (ie: Two people playing on the same device)PlaytestCloud does not support local multiplayer (2 players sharing a phone) due to security concerns.
Will all of my playetest results be published at the same time?In most cases, they are sent in one complete batch. Either way, you should expect the entire order to be delivered in 48 hours or less.
Are you able to analyze my Playtest results for me?Yes, we can! Just let us know if you would like to add on this service to your Playtest.
Understanding AI-Powered AnalysisThis article explains what you can expect when AI-Powered Analysis is enabled for your playtest and how it works
How do I access the settings page?You can edit your profile, change your password, manage your subscription, billing, domain, and annotations in the settings page.
Can I cancel my playtest order?PlaytestCloud's standard policy on the cancellation of a playtest once it has been ordered
When I cancel the subscription, can I still access all my playtest results?Yes, your access to your videos will remain, even after you cancel the subscription.