General FAQs

Answers to common questions

19 articles in this collection
Written by Christian Ress, Marvin Killing, Elie Mouraud and 2 others

Your First Playtest

Should I select new game or new version?

When you start your order on PlaytestCloud you will be asked if you want to test a New Game or a New Version.

Written by Jack Dunne
Updated over a week ago

How can I replace the build I uploaded for a playtest?

If the build you uploaded for a playtest does not work, we will reach out to you with further instructions

Written by Marvin Killing
Updated over a week ago

What is PlaytestCloud's default player briefing?

We always tell players how to playtest and to think aloud. You can add your own additional briefing too.

Written by Jack Dunne
Updated over a week ago

Can I save a draft of my playtest?

Find out how to save an order to edit it again later

Written by Christian Ress
Updated over a week ago

Sensitive data you cannot ask players about

Yes, there are things you cannot ask players during a playtest or a survey

Written by Elie Mouraud
Updated over a week ago

Gamer types, how we classify them

A brief summary of how we define our gamer types at PlaytestCloud

Written by Elie Mouraud
Updated over a week ago

What does the time in the video show: my local time or in the local time of the player?

Does the time in the video show the time the video was recorded in my local time or in the local time of the player?

Written by Jake Rundell
Updated over a week ago

How soon after I order does my playtest begin?

For playtests without special targeting your players will start beginning your playtest in about 15-20 minutes after the confirmation email.

Written by Jake Rundell
Updated this week

What is a game genre?

A brief summary of how we defined our game genres at PlaytestCloud

Written by Jack Dunne
Updated over a week ago

How many game genres are there?

A guide to our 41 game genres, here's where you'll find some of the games included in them.

Written by Jack Dunne
Updated over a week ago

Can I playtest my local multiplayer game? (ie: Two people playing on the same device)

PlaytestCloud does not support local multiplayer (2 players sharing a phone) due to security concerns.

Written by Jake Rundell
Updated over a week ago

What's the best way to set up an iOS playtest?

Testing iOS games works with any iOS build you have, no special provisioning required.

Written by Christian Ress
Updated over a week ago

Can I test both Android and iOS versions in one playtest?

No, all players in a playtest will play on the same platform.

Written by Christian Ress
Updated over a week ago

How can I get a discount?

Learn how credits work and how to buy them.

Written by Christian Ress
Updated over a week ago

Your Account

How do I access the settings page?

You can edit your profile, change your password, manage your subscription, billing, domain, and annotations in the settings page.

Written by Jake Rundell
Updated over a week ago

Where do I find the survey results?

You can view the survey results in the video player and download them on the playtest page.

Written by Christian Ress
Updated over a week ago

Will all of my playetest results be published at the same time?

In most cases, they are sent in one complete batch. Either way, you should expect the entire order to be delivered in 48 hours or less.

Written by Jake Rundell
Updated over a week ago

What Is a Video Token?

Video Tokens are the currency of the Professional and Enterprise plans.

Written by Jake Rundell
Updated over a week ago

Can I cancel my playtest order?

PlaytestCloud's standard policy on the cancellation of a playtest once it has been ordered

Written by Marvin Killing
Updated over a week ago