General FAQs
Answers to common questions
By Hannah and 7 others8 authors18 articles
- How games are added to player profilesFind out how game titles are tagged to player profiles (useful for targeting players experienced in…)
- Adding a new game or new version to a playtestWhen you start your order on PlaytestCloud you can add a New Game or a New Version. This article explains the difference between the two.
- How can I replace the build I uploaded for a playtest?If the build you uploaded for a playtest doesn't work, we'll reach out with further instructions—or you can contact us to request a replacement.
- What is PlaytestCloud's default player briefing?We always tell players how to playtest and to think aloud. You can add your own additional briefing too.
- Can I save a draft of my playtest?Find out how to save an order to edit it again later
- Am I able to add audio files to my survey questions?While we can't place audio files in the survey questions. We can add videos with audio to the survey description.
- Sensitive data you cannot ask players aboutYes, there are things you cannot ask players during a playtest or a survey
- Gamer types, how we classify themA brief summary of how we define our gamer types at PlaytestCloud
- What does the time in the video show: my local time or in the local time of the player?Does the time in the video show the time the video was recorded in my local time or in the local time of the player?
- How soon after I order does my playtest begin?For playtests without special targeting your players will start beginning your playtest in about 15-20 minutes after the confirmation email.
- What is a game genre?A brief summary of how we defined our game genres at PlaytestCloud
- How many game genres are there?A guide to our game genres and some of the games included in them.
- Can I playtest my local multiplayer game? (ie: Two people playing on the same device)PlaytestCloud does not support local multiplayer (2 players sharing a phone) due to security concerns.
- Will all of my playetest results be published at the same time?In most cases, they are sent in one complete batch. Either way, you should expect the entire order to be delivered in 48 hours or less.
- How does First Findings AI-powered analysis work?This article details how you can enable First Findings on your playtest and set it up to make your analysis faster.